Home » HOTEL NEWS » Mt Buller Ski Resort Achieves New Efficiency Heights with Orcoda’s Technology During 2024 Winter Season
Monday, August 26, 2024
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The 2024 winter season at Mt Buller Ski Resort marked a milestone in operational efficiency, greatly aided by Orcoda’s advanced transportation management system and the Mt Buller Transportation App. Last week alone, the resort completed over 2,000 rideshare journeys, highlighting the seamless integration of technology with the diligent efforts of the operations team and drivers, especially under challenging weather conditions.
At Mt Buller Ski Resort, the focus on stellar customer service is paramount. Annually, the resort aims for a 90% achievement rate on various key performance indicators (KPIs), including ensuring guests are picked up within their reserved 30-minute window. Managing thousands of guest transfers every weekend, combined with fluctuating weather and road situations, makes this a daunting task. However, this season, the transport team not only met but exceeded their previous average, attaining an impressive 95.75% success rate in July, with many metrics reaching perfection.
Here’s an outline of the KPIs drivers accomplished last month:
- Maximum Carpark Wait Time of 30 Minutes: The team consistently ensured minimal wait times, effectively managing the flow of traffic and guest pickups.
- Guaranteed 30-Minute Pickup for Advance Bookings: Guests who booked ahead were assured their specific pickup slots, facilitating uninterrupted travel plans.
- Efficient 90-Minute Window for Same-Day Bookings: The commitment to adaptability was shown as guests booking on the day were picked up swiftly within a 90-minute frame.
- Prompt Two-Hour Window for Immediate Service Requests: For those needing immediate service, drivers efficiently provided a pickup within two hours, minimizing any potential delays.
- Accuracy in Scheduled Pickup Slots: Precision in adhering to the original booking slots underscored the drivers’ punctuality and reliability.
- Quick Response to Customer Calls: Calls to the service center were answered within 30 seconds, demonstrating a dedication to responsive customer service.
These results underscore the robust capabilities of Orcoda’s transportation technology, which has consistently empowered drivers to surpass their performance goals during peak times.
